How to Order

1. Select a product

Browse through our website catalogues to find the products you need. If you can't find the product you are looking for, please contact us to find out if we can supply it.

2. View details of the product

Once you have found a product you are interested in you can view its product code, available sizes, colours and possible personalisation options.

3. Add product to Wish List

To save the details of your chosen product and to get an indication of the cost you can add it to your wish list. While you are on the site you can add as many products to the list as you like. Once your list is complete, you can print and save it as a file to your computer.

4. Contact us with the details

Once you have found everything you need, please contact us with the following information:

• Product details, including product code, quantity, sizes, colours

• Personalisation options, e.g. embroidery or print

• Where on the garment you want your artwork

• Your artwork details, e.g. size and colours

• Your deadline

5. Get a quote

After we had a look through your requirements we will contact you with a quote.

6. View sample

If you are not sure what the product you want to order is like, we are able to send out a sample to you. There may be a cost for this (please refer to our terms & conditions).

7. Place an order

If you are happy with the product and the quote you have received, please call us to place an order. If you place the order via e-mail, our staff will contact you back to confirm the details. Any mistakes or uncertainties need to be clarified at this stage.

8. Setting up your artwork

We will ask you to send your artwork to us. For embroidery we need a good quality Jpg or a similar PC format file. For Print a vector format file, ideally from Illustrator, is needed. Once the design is approved we will digitise it and set it up ready to be embroidered or printed.

9. Final Confirmation

Once your artwork has been set up for personalisation, we will e-mail you a proof. Now your confirmation is needed to start the production.

10. Production

The production of your order usually takes around two weeks, but where tighter deadlines exist we can often adjust our schedules accordingly.

11. Payment

Existing and current customers dealing with us on a regular basis and who have an approved credit account will be invoiced in the normal manner.

For new customers payment may be made by most credit, payment and debit cards or directly into our bank. Additionally, we will ask for a deposit prior to despatch.

12. Delivery

Despatch is by courier, normally on a next-day delivery to business premises at an extra cost. If you are local you can pick your order up. To see our location, please have a look at this map.