Customer Charter

Aspects is committed to making your business transaction a pleasant experience, and we want you to feel comfortable with your purchase.

We follow the code of conduct adopted by our trade associations, such as

BPMA - British Promotional Merchandise Association

Promota - Promotional Merchandise Trade Association

BSSA - British Shops & Stores Association

...who set out standards of good practice in customer service (a copy is available on request). These are reflected in our Customer Charter, which sets out our commitment to you.

Aspects will:

1. Be honest in all our communication and contact with you.

2. Ensure our proposal is clear and fair.

3. Ensure you have all the information you need about our products and services.

4. Offer and provide our professional help and advice.

5. Keep you informed throughout your order process.

6. Complete your order to a standard that meets your agreed specification.

7. Deliver within the stated time frame.

8. Guarantee all our products and services.

9. Operate in a professional manner at all times.

10. Respond to any concerns you may have promptly.

11. Encourage and develop a sound business relationship of mutual understanding.

12. Do our best to make business a pleasurable and fulfilling experience.

13. Work to the best of our ability in consideration of environmental factors and climate change.

Aspects - No.1 for Personalised Solutions